Questions before you gear up? Here are the ones we get most. Anything else, email support@expedicamp.com and a real person, usually Tom, replies within one business day.
Shipping and delivery
How long until my order arrives?
Everything is printed after you order it, so there are two parts to the wait:
- Printing and packing: 2 to 3 business days
- US delivery: 3 to 5 days after that
- International delivery: 10 to 30 business days
During holiday peaks printing can take a few days longer. We will tell you if that happens.
What does shipping cost?
United States: $4.99, and free on orders over $75.
International: a flat $24.99, no matter how many items are in the order.
Do you ship outside the United States?
Yes. We ship to Canada, the UK, Australia and most of Europe. International orders usually take 10 to 30 business days to arrive and any local duties are the customer's responsibility.
Will I get a tracking number?
Yes. The moment your order leaves the print shop we email you a tracking link, so you can follow it to your door.
Why is everything made to order?
We do not hold stock and we do not print a hundred shirts hoping someone buys them. Yours is printed when you order it. Less waste, fresher prints, and nothing ends up in a clearance bin. The trade is a few extra days.
Sizing and products
How do I pick the right size?
Open the Size Guide. One page, three tabs: T-Shirt, Sweatshirt and Hoodie, in inches or centimeters. All measurements are the garment laid flat, so grab a shirt you already love and compare.
Between sizes? Size up. Our fits are classic unisex, not slim.
What are your products made of?
- T-shirts: Gildan Softstyle 64000, 4.5 oz, 100% ring-spun cotton, pre-shrunk and tagless
- Sweatshirts: Gildan 18000 Heavy Blend, 50/50 cotton and polyester fleece
- Hoodies: Gildan 18500 Heavy Blend, double-lined hood, 50/50 cotton and polyester
- Mugs: ceramic in 11 oz and 15 oz, plus enamel camp mugs
Colors can shift slightly between garment batches and screens.
Will the print crack or fade?
No. We print direct to garment with water-based inks that soak into the fabric instead of sitting on top of it. Wash inside out in cold water, tumble dry low, skip the iron on the design, and it will outlast the trend.
How do I look after my mug?
Ceramic mugs are dishwasher and microwave safe. Enamel camp mugs are hand wash only and never go in the microwave.
Returns and problems
Something arrived wrong, damaged or defective
We fix it, no argument. Email support@expedicamp.com within 30 days of your order with a photo, and you get a free replacement or a full refund. You keep the item, there is nothing to ship back.
Can I return an item because I changed my mind?
Because every piece is printed for you, we do not take change-of-mind returns. That is also why we would rather over-help with sizing before you order. Not sure? Email us, we will tell you which size to pick.
Can I exchange for a different size?
We look at those one by one. Write to us with your order number and what went wrong and we will find the best way out.
Orders and payment
Can I change or cancel my order?
Tell us within 24 hours and we will almost always catch it. Once printing starts we cannot stop it.
I entered the wrong address
Email us right away. If the parcel has not shipped, we will correct it for you.
Is checkout secure?
Yes. Payment runs through Shopify with encrypted processing. We never see or store your card details.
Still have a question?
Email support@expedicamp.com. A real person answers, usually within one business day.